Reference

How xbaeej Handles Your Personal Information

Your privacy matters on every page of this platform — from the moment you create an account to every deposit you make via bKash, Nagad, or Rocket. This policy explains exactly what we collect, why we collect it, and how you can control it.

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xbaeej How xbaeej Handles Your Personal Information
DATA HANDLING

How We Protect and Manage Your Information

Security and transparency sit behind every account decision we make. Here is how we handle the four areas that matter most to our account holders.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which parts of the platform you use most. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password hashing and OTP verification on login. If we detect a new device or unusual location, we require additional confirmation before granting access.

Data Retention

We hold your account data for as long as your account is open, plus the period required under applicable rules. After a valid deletion request, non-mandatory data is removed within our standard processing window.

Requesting Changes

You can ask us to correct, export, or delete your personal data at any time by contacting support or using your account settings. We will confirm receipt and keep you updated on the status.

PRIVACY CONTACT

Reach Our Privacy and Data Support Team

If you have a question about your data, want to correct information on your account, or need to submit a deletion request, our support team handles privacy queries directly. We aim to respond to all data-related requests within a reasonable timeframe. You can reach us through any of the channels below.

Team online

Live Chat

Open the chat window from any page while logged in. Our Bangladesh support team handles privacy queries alongside general account help.

Email Support

Send your data request or privacy question to our support address. Include your registered account details so we can locate your record.

Account Settings

Some data corrections — like your contact number or linked wallet details — can be updated directly from your account settings page without contacting support.

Common Questions About Your Privacy on xbaeej

These are the questions we hear most from account holders about how their data is collected, stored, and managed on this platform.

We collect your name, contact details, and the payment identifiers tied to your bKash, Nagad, or Rocket wallet. We also log device and session data to protect your account from unauthorised access.

Your wallet number is passed only to the relevant payment processor to complete a transaction. We do not share it with advertisers or unrelated third parties, and it is encrypted in our systems.

Yes. Contact our support team via live chat or email and ask for a data export. We will verify your identity and provide the information we hold within our standard processing window.

Send a deletion request through live chat or email support. Data that is not subject to a legal retention requirement will be removed. We will confirm once the process is complete.

We use session cookies for login and analytics cookies to improve the platform. You can manage or block cookies through your browser settings, though some features may not work without session cookies.

Reach our privacy support team via live chat or email. If your concern is not resolved, you may also contact the relevant data protection authority in your eligible region according to your local law.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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