Reference

What You Agree To When You Use xbaeej

These terms set out the rules for your account, your transactions, and how we handle disputes. Access and eligibility depend on your local law and the regions we currently serve — read through before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personTerms subject to change
xbaeej What You Agree To When You Use xbaeej
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a dispute about an account action or transaction, contact our support team directly. We handle terms-related queries through the channels below and aim to respond within a working day.

Live Chat Open the chat widget from any page in your account dashboard to reach our support team about terms questions or account disputes.
Email Support Send a written complaint or terms query to our support address. Include your account number and the specific clause or transaction in question.
Account Help Centre Our help centre covers common terms questions, account verification steps, and wallet-linking procedures for bKash, Nagad, and Rocket.
ACCOUNT SECURITY PRACTICES

How We Protect Your Account Data

Your account data is stored with encryption in transit and at rest. We do not share your personal details or wallet information with third parties except where required to process your bKash, Nagad, or Rocket transactions or comply with a legal obligation. You can request a copy of your account data or ask us to close your account at any time through the account settings page or by contacting support.

Data Retention We keep account records for as long as required by applicable law. Once your account is closed, personal data is removed from active systems within the period our policy requires.
Cookie Use We use cookies to keep your session active and remember your wallet preferences. You can manage cookie settings through your browser, though some features may not work without session cookies.
Account Security Your account is protected by a one-time password sent to your registered mobile number each time you log in from a new device or browser.
Data Requests To request your data, update incorrect details, or ask about how your information is used, contact support with your account number and the specific request in writing.

Common Questions About Our Terms

These are the questions we hear most often about account rules, eligibility, and what these terms mean in practice.

Account access depends on your local law and whether your region is currently eligible. We do not serve regions where local law prohibits online account activity of this kind.

We can update these terms when our services change. We post the new version on this page with the effective date. Continuing to use your account after that date means you accept the revised terms.

Transactions are blocked or delayed when your wallet name does not match your xbaeej account name. Contact support to resolve the mismatch before processing any deposit or withdrawal.

Contact our support team via live chat or email with your account number and the details of the dispute. We review account and payment complaints and aim to respond within a working day.

You can close your account from the settings page or by contacting support directly. Once closed, your personal data is removed from active systems within the period required by our data policy.

Where applicable Bangladesh law conflicts with anything in these terms, local law takes precedence. These terms are not intended to limit any rights you hold under local consumer or data protection rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.